Shipping policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

Order Processing

  • All orders are processed within 5-8 business days after payment has been received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Within South Africa

We currently ship throughout South Africa using trusted courier partners including Aramex and The Courier Guy, depending on your location and the fastest available service.

Estimated Delivery Times

  • Major Cities: 5-8 business days
  • Regional Areas: 5-8 business days
  • Remote Areas: 5-8 business days

Please note that delivery times are estimates and may vary due to weather, public holidays, courier delays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number so you can monitor your parcel's progress.

Delivery Information

Please ensure your shipping address and contact information are correct before completing your purchase.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, failed delivery attempts, or if the parcel is not collected when required, the customer may be responsible for any additional shipping fees incurred to resend the order.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of receiving your delivery (or the expected delivery date).

Please include:

  • Your order number
  • Photos of any damaged items or packaging (if applicable)
  • A description of the issue

We will work with the courier to resolve the matter as quickly as possible.

Shipping Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: tannd.co.za

We aim to respond within 1 business day.