Terms of service

Welcome to our website. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service govern your use of our website and any purchases made through our online store.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will be effective immediately upon being posted on this page.

2. Products

We strive to display our products as accurately as possible. However, actual colours and appearances may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue or limit the sale of any product at any time without prior notice.

3. Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change prices without prior notice.

In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price. If payment has already been processed, a full refund will be issued.

4. Orders

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Suspected fraud
  • Incorrect pricing
  • Payment issues
  • Errors in product descriptions or inventory

If your order is cancelled after payment has been received, you will receive a full refund.

5. Payments

We accept secure payment methods offered through our website.

Your payment information is processed securely by our payment providers. We do not store or have access to your full payment card details.

6. Shipping

Orders are shipped using trusted courier partners within South Africa.

Estimated delivery times are provided for convenience only and are not guaranteed.

Please refer to our Shipping Policy for more information.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for information regarding returns, exchanges, and refunds.

8. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing an order.
  • Maintain the confidentiality of your account information, where applicable.
  • Use this website only for lawful purposes.
  • Not misuse or interfere with the operation or security of the website.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, branding, product descriptions, designs, and website layout, is the property of our business unless otherwise stated.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by South African law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under the Consumer Protection Act or other applicable South African laws.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in that policy.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or terms of any third-party websites.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms or your use of this website shall be subject to the jurisdiction of the courts of South Africa.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Email: tannd.co.za

We aim to respond to all enquiries within one business day.